Terms and Conditions Use of SW303

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and sw303 ("Platform", "We"). These Terms govern all aspects of your use of the sw303 platform, including the website, services, games, and any other features we provide.

By registering an account, accessing, or using any part of the SW303 platform, you expressly agree to comply with and be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, collectively referred to as the "Agreement Documents".

SW303 reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. Changes will take effect immediately upon being published on the platform. It is your responsibility to review the Terms periodically to ensure you remain compliant with the latest version.

If you register or use the platform on behalf of another entity such as a company or organisation, you warrant that you have the authority to bind that entity to these Terms.

To register and use sw303 services, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Not on any self-exclusion list or banned from gambling activities by any authority.
• Register only one (1) account only in your own name — multiple accounts are strictly prohibited.
• Providing truthful, accurate, and complete personal information during the registration process.
• Not registering on behalf of another person or using a false identity.
• Not located in a region or country that prohibits online gambling activities.

SW303 reserves the right to verify each member's identity through a Know Your Customer (KYC) process before authorising any withdrawal. Required documents may include a national ID, passport, or supporting financial documents. Failure to complete the KYC process within the specified timeframe may result in a temporary account suspension or termination.

You are solely responsible for the security of your account password. SW303 will not be held liable for any losses arising from unauthorized access resulting from your own negligence.

SW303 accepts a wide range of popular payment methods in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, DuitNow, Visa, and Mastercard. All transactions are processed in Malaysian Ringgit (MYR) and protected by 256-bit SSL encryption.

Deposit conditions:

• The minimum deposit is RM 30 for most payment methods.
• Deposited funds may only be used for gaming purposes on the SW303 platform.
• SW303 does not charge any processing fees for standard deposits.
• Deposits are typically credited to your account within minutes after bank confirmation.

Withdrawal conditions:

• Minimum withdrawal is RM 50 per transaction.
• The account must have completed full KYC verification before the first withdrawal is permitted.
• Withdrawals for verified accounts are typically processed within 30 minutes to 2 hours.
• The bank account name must match the registered account name on SW303.
• SW303 reserves the right to request additional documents for withdrawals that exceed certain limits.
• Withdrawals involving bonus funds are subject to wagering requirements being met first.

SW303 reserves the right to delay or withhold withdrawals if there is reasonable suspicion of fraud, money laundering, or a breach of these Terms, while an investigation is carried out.

SW303 offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, free spins, and VIP program rewards. All bonuses are subject to the following conditions:

• Each bonus has its own wagering requirements (rollover) that must be met before any withdrawal is permitted. Wagering requirements are typically between 15x and 30x the bonus value, depending on the promotion type.
• Bonuses may only be claimed once per promotion, unless otherwise stated.
• Bonuses cannot be transferred, sold, or directly converted to cash.
• Some games may not count, or may only partially count, towards fulfilling bonus wagering requirements.
• SW303 reserves the right to withdraw or cancel any bonus if misuse or fraud is suspected.
• The validity period of each bonus is stated in the respective promotional terms and cannot be extended.

The SW303 VIP Program offers exclusive rewards to loyal members, including higher withdrawal limits, personalised bonuses, priority customer support, and invitations to special events. VIP eligibility is assessed based on a member's activity level and cumulative wagering value.

SW303 reserves the right to modify, suspend, or terminate any promotion at any time. Any changes will be communicated via the platform and will take effect as soon as announced.

All games on the SW303 platform use a Random Number Generator (RNG) that has been independently audited by an accredited third party. This ensures every game outcome is entirely random and cannot be manipulated by any party.

Members are strictly prohibited from doing any of the following while using the SW303 platform:

• Using automation software, bots, scripts, or any unfair method to gain an advantage in games.
• Colluding with other members to manipulate game outcomes.
• Exploiting any bugs, technical errors, or system vulnerabilities for personal gain.
• Opening or operating multiple accounts to circumvent limits or bonus conditions.
• Engaging in any activity related to money laundering or illegal financing through the platform.
• Using another person's credit card or payment method without valid authorisation.
• Spreading false or defamatory information about SW303 on any platform.

Any violation of these rules may result in immediate account suspension or closure, forfeiture of balances and wins, and legal action where necessary. SW303 reserves the right to make the final decision on all matters related to game rule violations.

Members may close their account at any time by contacting the SW303 support team. Before the account closure is processed, all eligible cash balances (excluding bonus balances that have not met the wagering requirements) will be returned to the member via the original payment method.

SW303 reserves the right to suspend or terminate any member's account without prior notice in the event that:

• The member is found to have violated any part of these Terms.
• There is suspicion of fraud, money laundering, or illegal activity.
• The account has been inactive for more than 12 consecutive months.
• The member provided false or misleading information during registration or the KYC process.
• Instructions from the relevant authorities or regulatory bodies.

For accounts terminated due to a breach of these Terms, SW303 reserves the right to forfeit all balances, bonuses, and winnings in the account as compensation for losses suffered by the platform.

SW303 strives to ensure the platform operates smoothly and without interruption at all times. However, we do not guarantee that the service will always be available, free from technical errors, or unaffected by factors beyond our control such as internet disruptions, system maintenance, or natural disasters.

SW303 is not liable for:

• Any financial losses arising from a member's own gaming activity.
• Technical disruptions not directly caused by SW303.
• Actions or omissions of third parties such as game providers or payment processors.
• Loss or damage resulting from unauthorized access due to the member's own negligence.

In the event of a technical failure during a gaming session, SW303 will investigate and, where appropriate, refund the deposit or provide an equivalent credit. SW303's decision in such matters is final and binding.

SW303 is committed to promoting responsible and healthy gaming. We provide several self-control tools to help members manage their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly limits on your total deposit amount.
• Loss Limit: Limit the amount of losses permitted within a given period.
• Time Limit: Set a time limit for your gaming sessions.
• Self-Exclusion Break: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Choose to permanently self-exclude from the platform if needed.

If you or someone you know shows signs of problem gambling, please contact our support team for assistance and further information on available resources. SW303 works with recognised problem gambling support organisations in Malaysia.

Remember: Gambling is for entertainment. Never wager money you cannot afford to lose.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to online platform operations. Any dispute arising from or relating to the use of the sw303 platform shall be resolved through the following process:

• Step 1 — Direct Complaint: Contact the SW303 support team via Live Chat or email at [email protected]. We will endeavour to resolve complaints within 3–5 business days.
• Step 2 — Escalation: If unsatisfied with the initial resolution, the complaint may be escalated to a senior supervisor who will conduct a fresh review within 7–14 business days.
• Step 3 — Arbitration: Disputes that cannot be resolved internally will be referred to a mutually agreed independent arbitration body.

All dispute-related communications must be made in writing through official SW303 channels. SW303 will not be held responsible for claims made through unofficial channels or social media.

SW303 reserves the right to amend these Terms and Conditions at any time. Any material amendments will be communicated to members via an in-platform notice at least 7 days before taking effect, except in circumstances requiring immediate action.

Your continued use of the platform after the effective date of any amendment will be deemed as your acceptance of the revised Terms. If you disagree with the changes, you have the right to close your account before the effective date.

For any enquiries regarding these Terms and Conditions, please contact us via:

• Live Chat: Available 24/7 directly within the sw303 platform
• Email: [email protected]
• Telegram: @sw303support

Our support team is fluent in both Malay and English, ready to assist you at any time.