Privacy Policy sw303 Malaysia

Sw303 ("we", "Platform") values the privacy of every user who trusts our platform. This Privacy Policy is established to transparently explain how we collect, use, store, share, and protect your personal information when you use sw303's services.

This policy applies to all information collected through the sw303 website, mobile app, email communications, Live Chat, and any other interaction channels between you and our platform. This includes information you voluntarily provide during registration as well as information collected automatically during platform use.

We encourage you to read this Privacy Policy carefully. Should there be any material changes, we will notify you via an in-platform notice or through your registered email. Continued use of the platform following any such changes signifies your acceptance of the updated terms.

This Privacy Policy should be read together with the sw303 Terms and Conditions and our Responsible Gaming Policy, all of which form the complete agreement between you and the sw303 platform.

Sw303 collects various types of information to provide each member with a secure, efficient, and personalised service. The information we collect falls into two main categories:

Information you provide directly:

• Full name, date of birth, and identity card / passport number (for KYC purposes)
• Email address and mobile phone number
• Current residential address
• Bank account or e-wallet details for deposit and withdrawal purposes
• Photos or copies of identity documents uploaded during the verification process
• Any information shared during a Live Chat session or communications with our support team

Information collected automatically:

• IP address and geographic location information (country/region level)
• Device type, operating system, and browser version used
• Platform usage data including pages visited, session duration, and gaming patterns
• Cookie information and session identifiers
• Technical logs for troubleshooting and security purposes

Every piece of information we collect is used only for the stated purposes and does not exceed the platform's operational requirements. sw303 uses your data for the following purposes:

• Account Management: Creating, verifying, and managing your member account, including required KYC processes.
• Transaction Processing: Facilitating deposits, withdrawals, and all financial activities on the platform securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account abuse, and other suspicious activities.
• Customer Support: Providing effective assistance when you contact our support team via Live Chat, email, or Telegram.
• Personalised Experience: Tailoring promotions, game recommendations, and platform content based on your interests and usage patterns.
• Continuous Improvement: Analysing aggregated usage data to improve platform performance, stability, and overall experience.
• Legal Compliance: Fulfilling legal obligations under Malaysia's PDPA and other applicable regulatory requirements.
• Essential Communications: Sending account-related notices, terms updates, security alerts, and promotional information that you have agreed to receive.

We will not use your data for any purpose beyond those stated above without first obtaining your specific consent.

Sw303 does not sell or trade your personal information to any third party. However, in the following limited situations, we may share your information with trusted parties:

• Payment Service Providers: Transaction information that must be shared with payment processors such as FPX, Touch 'n Go, GrabPay, Boost, and DuitNow to enable deposits and withdrawals to be processed securely.
• Game Providers: Game session data required by gaming software providers to ensure the integrity and continuity of your gameplay.
• Identity Verification Services: KYC information may be verified through accredited third parties for identity verification and fraud prevention purposes.
• Regulatory Authority: sw303 is legally required to disclose certain information upon request by lawful authorities, courts, or relevant regulatory bodies.
• Professional Advisors: Lawyers, auditors, or consultants bound by strict confidentiality obligations, when required for legitimate business operations.

All third parties with whom we share data are bound by strict confidentiality and data protection agreements. They are only permitted to process your data in accordance with sw303's instructions and solely for the stated purposes.

Sw303 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform operations such as login authentication and session security. This type of cookie cannot be disabled.
• Performance Cookies: Collecting data on how users interact with the platform to help us identify and resolve technical issues.
• Functional Cookies: Storing user preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: Used to understand aggregated, anonymised usage patterns for the purpose of product and service improvement.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the sw303 platform.

Sw303 implements multiple layers of technical and administrative security controls to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Key security measures we have implemented:

• In-transit data encryption using TLS 1.3 and 256-bit SSL protocols
• At-rest encryption for all sensitive files and financial records
• Role-based access control (RBAC) — only authorised staff may access specific data
• Periodic auditing of data access logs by the internal security team
• Penetration testing and vulnerability assessments conducted regularly by independent third parties
• Two-factor authentication (2FA) for access to internal systems
• Tested and documented security incident response procedures

In the event of a material data breach affecting your personal information, sw303 will notify you within a reasonable timeframe in accordance with applicable legal requirements and explain the steps taken to address the situation.

While we make every effort to protect your data, no security system can be guaranteed 100% safe. You are also responsible for keeping your account password confidential and not sharing your login credentials with anyone.

Under this Privacy Policy and in accordance with Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the sw303 support team via Live Chat or email at [email protected]. We will process your request within 14 business days. For complex cases, this period may be extended to up to 30 days with appropriate notice.

The sw303 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal information from children or individuals under the age of 18.

All membership applicants are required to verify their age during registration and undergo a strict KYC process. Should we find that information has been collected from a minor without appropriate consent, we will take immediate steps to delete that information and close the account in question.

If you are a parent or guardian and believe your child has registered an account at sw303, please contact us immediately at [email protected] so we can take appropriate action.

In the course of operating the platform, your personal information may be transferred to and stored on servers located outside Malaysia. Any such data transfer will be carried out in compliance with data protection standards equivalent to or higher than those required under Malaysia's PDPA.

Sw303 ensures that all cross-border data transfers are protected by:

• Legally binding data transfer agreements with data recipients
• Use of standard contractual clauses approved by the relevant regulatory authority
• Data protection assessment prior to transfer to new jurisdictions
• Continuous monitoring of data protection compliance at storage locations

By using sw303 services, you agree to the possible transfer of data outside Malaysia subject to the protections stated above.

Sw303 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Any material changes will be communicated via a clear notice on the platform or by email at least 7 days before taking effect.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the sw303 platform
• Email: [email protected]
• Response Time: We aim to respond to all privacy enquiries within 2 business days